We want you to be satisfied with every aspect of your experience. If for any reason you are dissatisfied, we would love to hear from you and have the opportunity to make you happy.

SELECTING A DELIVERY DATE (DONE ON THE DELIVERY PAGE AT CHECK OUT)

We offer date-specific deliveries for most items purchased. A calendar with all available delivery dates will be presented to you after you enter your shipping address. Note that we cannot select a specific block of time for your delivery, only a specific date. The carrier will make three delivery attempts before the item is returned to our warehouse.

MERCHANDISE DAMAGED IN SHIPPING

If you experience a problem with a shipment, please let us know! We can replace your wine, issue you a MyrtleLeafWine.com account credit, or process a refund for your damaged items.

INCORRECT OR MISSING ITEMS

If we shipped you incorrect items, we may ask you to hold on to those items and the existing packaging so that we can arrange for a return pick up. If you find that items are missing from your order, we are happy to help you to process a new order, MyrtleLeafWine.com account credit, or a refund for your missing items.

RESHIPPING AFTER FAILED DELIVERY ATTEMPTS

When an order is returned to our warehouse after several delivery attempts at the address provided by the customer, we are always happy to reship the order. Please contact us and we will help you with the reshipment arrangements.

RETURN ADDRESS & CONTACT INFORMATION
ILS, Inc.
18618 S. Ferris Place
Rancho Dominguez, CA 90220

Contact: Brandon Mazenod
310-671-8300